Integrating with DXI Dialler

Modified on Thu, 9 Jul at 3:32 PM

You can send leads from FLG into DXI Dialler (including Easycallnow Dialler and Difference Corporation Dialler).

What You'll Need

Contact the dialler's customer support to obtain these.

Note: The username/password needed is for the API, and is usually different from your main dialler credentials.

In FLG, add a webhook as a lead type action:

Go to Settings > Lead Groups > Lead Types and edit the relevant lead type.
In the Actions section, click Add New Action.
Choose Webhook.
Click the red Click to Configure button.
Choose the webhook type DXI Dialler (New Record) and enter your API hostname, username, password and dataset number.
Click Apply Settings.
Choose the event to trigger the action (e.g. Received creates a lead in the dialler as soon as it's received in FLG).
Click Update to save the webhook.

Using webhooks on different events (with conditions) lets you send leads to the dialler only at a certain status - e.g. event status changed with condition status is the value Interested.
First name, last name, phone number, alternative phone number, address, town/city and postcode are always passed across.
The FLG phone number maps to ddi_home; the alternative number maps to ddi_mobile.
If the dialler has a field named email (or a variation), the lead's email address is saved there.
To send additional FLG fields across, name the dialler fields data1, data2, etc.
To give the dialler the FLG lead ID (our reference number), add a field in the dialler called flgid. This is required for screen pop, below.

Screen pop lets you work within FLG whilst on a call through the dialler - the lead pops up when a call comes in.

First, make sure you've added flgid as a field in the dialler (see above).
In the dialler, edit the queue your calls come in through.
Add the following JavaScript code to the Script Text box (use the On Call (default) agent page):

<script type='text/javascript'>