Integrating with VICIDIAL Dialler

What You'll Need

• The IP address or hostname of your dialler.
• Your admin username.
• Your admin password.
• A list ID in the dialler (defaults to 999 if not supplied).
• The source to attribute records to (flg is fine).

Contact the Connex customer support team to obtain these.

Important: You may also need Connex support to whitelist FLG's IP addresses so we can reach your dialler. Contact us to get this list.

Setting Up the Integration

In FLG, add a webhook as a lead type action:

• Go to Settings > Lead Groups > Lead Types and edit the relevant lead type.
• In the Actions section, click Add New Action.
• Choose Webhook.
• Click the red Click to Configure button.
• Choose the webhook type - Connex Dialler (New Lead) or Connex Dialler (Change Status) - and enter your dialler details.
• Click Apply Settings.
• Choose the event to trigger the action (e.g. Received creates a lead in the dialler as soon as it's received in FLG).
• Click Update to save the webhook.

Important Things to Know

• Using webhooks on different events (with conditions) lets you send leads to the dialler only at a certain status - e.g. event status changed with condition status is the value Interested.
• First name, last name, phone number, alternative phone number, address, town/city and postcode are always passed across.
• The FLG phone number maps to phone_number; the alternative number maps to alt_phone.
• FLG's lead ID (our reference number) is saved in the vendor_lead_code field.
• We send 44 as the phone_code, so the Connex integration only supports UK phone numbers.
• Queue priority sets the urgency for calling the record in the dialler, from 1 to 99 (99 = top priority).