• Different appointment events can be used as part of lead actions, allowing actions to be automatically scheduled based on appointment activity.
• This article covers appointment-related events only - for the full list of available events, see the lead actions guide.

Available Appointment Events

• Appointment Created - triggers when an appointment is created by a user or customer.
• Appointment Created - Internal - triggers when an appointment is created by a user only.
• Appointment Created - Customer - triggers when an appointment is created by a customer only.
• Appointment Updated - triggers when an appointment is updated.
• Appointment Cancelled - triggers when an appointment is cancelled by a user or customer.
• Appointment Started - triggers when the appointment start time is reached.
• Appointment Completed (task ticked off) - triggers when an appointment is marked as complete.
• Appointment 1 Hour Before - triggers 1 hour before the appointment start time.
• Appointment 1 Day Before - triggers 1 day (24 hours exactly) before the appointment start time.
• Appointment 3 Days Before - triggers 3 days (72 hours exactly) before the appointment start time.
• Appointment 1 Week Before - triggers 7 days (168 hours exactly) before the appointment start time.
• Appointment 1 Day After - triggers 1 day (24 hours exactly) after the appointment.
• Appointment 1 Week After - triggers 7 days (168 hours exactly) after the appointment.