Email domain verification

• Verifying your domain is an essential step before you can send email through FLG.
• We ask all customers to verify domain ownership to:
  • Ensure nobody but you and your organization can send from your domain
  • Help improve email deliverability
• You only need to verify a domain once - after that, you can send from any email address at that domain.
• To verify a domain, go to Settings > Configuration > Email Domain Verification.

You'll see a list of email domains linked to your account, along with each domain's current verification status.

• This list is populated from:
  • User email addresses
  • Site email addresses
  • Account settings business email address

Verifying a Domain

• Click Details next to the domain you'd like to verify to see its current SPF, DMARC and MX records.
• Click Verify to open a slideout with the steps to verify your domain - these steps are specific to your domain.
• Log in to your domain hosting provider (or contact whoever manages your domain) and update your DNS records as instructed.
• This process varies by DNS provider, so follow their specific instructions.
• If you get stuck, contact your DNS provider's support team first - if you're still having issues, reach out to us.
• DNS changes are usually picked up quickly but can take up to 24 hours to propagate back to FLG.

SPF and DKIM

• SPF records must be set up against your FLG subdomain, not the top level domain.
• Setting up SPF and DKIM records means FLG will be listed as a valid source of emails.

DMARC

• DMARC records must be set up against your top level domain to protect the entire domain.
• There are three DMARC policy options:

• We recommend starting with p=none - this is what's shown in the slideout details.
• This lets you monitor emails sent from your domain and confirm all your email-sending services are whitelisted, without blocking genuine emails.
• Once you're confident everything is whitelisted, move up to p=quarantine, then finally to p=reject.

Records You'll Need to Enter

• MX Records - 2 records:
  • Name/Hostname - flg
  • Values - mxa.eu.mailgun.co.uk / mxb.eu.mailgun.co.uk
• SPF Record:
  • Name/Hostname - flg
  • Value - v=spf1 include:flg-mail1.co.uk ~all
• DMARC (ignore if already set up):
  • Name/Hostname - _dmarc
  • Value - v=DMARC1;p=none; rua=mailto:your-email@example.com
• CNAME:
  • Name/Hostname - flg-c.flg
  • Value - platform.flg360.co.uk
• DKIM:
  • Name/Hostname - only the first part shown on the Email Domain Verification page in FLG (usually something like mta._domainkey.flg)
  • Value - get this from the Email Domain Verification page in FLG

Once Verified

• The domain's status will update in the list.
• On the details page, you'll be able to see the full set of records configured for the domain.