Show or hide fields in a journey based on conditions

Created by Daniel Beckett, Modified on Fri, 19 May, 2023 at 9:59 AM by Daniel Beckett

You can show or hide fields in a journey based on the content of a previous field to make the process personal to your customer or prospect and reduce the length of the journey. For instance, only showing fact find questions relevant to a second applicant if there is one or asking further questions on a medical condition if your customer or prospect confirms that it's relevant to them.

Conditions are applied to the field you wish to show or hide - this is called the "child" field. The child field checks the value of an earlier field in a journey to establish whether it should be shown or hidden - the earlier field is called the "parent" field. It's possible to add multiple conditions on a child field using AND and OR conditions. OR conditions mean the field will be shown or hidden should one or more of the conditions be met. AND conditions mean the field will only be shown or hidden if all conditions are met. AND conditions are grouped and linked with OR conditions. Conditional checks can span page breaks.

Add a condition to a journey field

Add a field to the journey in the normal way
Hover over the field to reveal the field options
Click the Conditions icon to open the Edit conditions menu
Click Add condition
Select whether to Show this field or Hide this field based on the content of a previous field
Configure the condition by setting:
- Field - select the parent field using the drop-down. The condition will check this field
- Comparison - select the comparison operator. Only the comparison operators relevant to the field type are shown. In some cases only one will be available
- Value - populate the value to check. The format will be relevant to the field type
To add an AND condition on the same field in the same group, click + AND
To add an OR condition on the same field, click + OR
Click Save
A conditions icon is shown next to the field label when a condition is applied to a field

Edit or delete a condition on a journey field

Hover over the field to reveal the field options
Click the Conditions icon to open the Edit conditions menu
To edit an existing condition, update the Field, Comparison or Value as required
To delete an existing condition, click Remove
Click Save

Tip: If a parent field used as a condition on a child field is deleted, then the conditional check will no longer work. The journey editor shows a red conditions icon next to the affected child field(s). Until it is corrected, the child field will never appear. It's not possible to add a condition to the first field in a journey because there's no parent field above it in the journey to check.

Let us know how we can improve FLG on our feedback site.