Cancel an existing appointment

Appointments created in FLG can be cancelled on the lead record or in the connected calendar.

Cancelling an appointment from the lead record

Navigate to the lead record that the appointment is booked with. You will then see the appointment in the activity list. To cancel the appointment click on the 'X' button.

You will see a prompt from your web browser asking you to confirm that you'd like to delete the appointment. Just confirm that you'd like to do so and then the appointment will be deleted from the lead and from the connected calendar.

Cancelling an appointment from a connected calendar

The exact steps for this can vary between calendars but the process is mostly the same.

In the following example Google Calendar is being used. To cancel the appointment just open up the calendar and then click on the appointment event. You can then click on the delete icon.

Need more help?

We always aim to provide great support to everyone. Contact our support team for help and advice or let us know how we can improve FLG on our feedback site.