Email domain verification

Verifying your domain is an essential step to start sending email through FLG. We ask all of our customers to verify ownership to ensure that nobody can send from your domain besides you and your organization and to help improve email deliverability. 

You only need to verify a domain once, then you can send with any email address at the verified domain.

To verify a domain, navigate to Settings > Configuration > Email Domain Verification.

You'll then be presented with a list of email domains associated with your account and the current verification status of the domain.

The list of domains is populated from the following areas of your system:

• User email addresses
• Site email addresses
• Account settings business email address

Click on the Details button for the domain you'd like to verify. A page will be shown listing current SPF, DMARC and MX records.

Click on the Verify button. A slideout showing the steps to verify your domain will then be shown. These steps are specific for your own domain.

You’ll now need to login to your domain hosting provider or contact the team who manages your domain and follow the steps above to change your DNS records.

This procedure varies for each DNS provider, so be sure to follow their instructions. If you get stuck try reaching out to their support team in the first instance, but if you're still having problems give us a shout.

SPF records must be set up against your FLG subdomain rather than the top level domain. Whilst these changes are usually picked up quickly, it may take up to 24 hours to propagate back to FLG.

Setting up the SPF and DKIM records means FLG will be listed as a valid source of emails.

DMARC records must be set up against your top level domain in order to protect the entire domain. 

There are three DMARC policy options: “p=none”, “p=quarantine”, and “p=reject".

1. The “none” policy, sometimes referred to as the “monitor” policy, tells the recipient’s email provider to not take any action if an email fails DMARC.
2. The “quarantine” policy moves suspicious emails into a different folder, like your recipient’s spam folder, instead of the inbox.
3. The “reject” policy tells the provider to block any email that fails DMARC, so the email never even makes it to your recipient.

We recommend starting with "p=none" and this is what we show in the slideout details. This will allow you to monitor emails sent from your domain, allowing you to be confident you have whitelisted all your email-sending services without blocking any authentic emails.  Once you are confident that all email sending services are whitelisted, we do adivse you to move up to "p=quarantine" before finally moving on to "p=reject".

Once the domain has been successfully verified, in FLG the status will be updated in the list and on the details page you'll be able to see the full records set up against the domain.

Need more help?

We always aim to provide great support to everyone. Contact our support team for help and advice or let us know how we can improve FLG on our feedback site.