Email Sender Name

Emails to Customers

• Emails can be sent using information held for the "Site" or for a "User" allowing you to vary the name and email address shown when you email a customer.
• The recipient sees details of either the user (Settings> Users> Edit. i.e 'Name' and 'Email Address') OR The details you have listed for the Site (Settings>Sites>Edit). 
• You can have multiple sites listed under Settings>Sites if you trade under different brands.This way you can change the details depending on the Site 
• If you wish for emails to always be sent using the Site's details, check how your users are set up in Settings> Users> you need to select "Send emails in the sites name not in person".
• When sending bulk emails the Options Tab allows you to make some choices about how you'd prefer your emails to be sent.

Note: when leads are unassigned emails will be sent out using the sites email address and details.

Emails to Partners

• Emails sent to Introducers / Referral Partners are sent using the details held in Settings> Configuration> Account Details. (Not in the users email address or the Sites email address)

Need more help?

We always aim to provide great support to everyone. Contact our support team for help and advice or let us know how we can improve FLG on our feedback site.