Click to Call
If you have the XL edition of FLG, we can make phone numbers call up any http: or https: link, either on the local LAN or internet. These links can substitute in the number that is to be called and the user name/ID/extension that wants to make the call.
Or, we can make all phone numbers in the system open up callto:01282123456, or in fact anything:01282123456, so you can register your softphone against callto: links (we know this works with Skype and several other services).
So contact your telephony or softphone provider and ask them if you can trigger a call from a link in a webpage. If you can, contact us to get click to call up and running (have the format that you need to trigger a call to hand).