You can customise the options your users have when they use the 'Insert Outcome' button when adding a telephone call. 

  • You can change your call outcomes In 'Settings > Call outcomes'. 
  • Click 'Add New outcome' to add more.
  • Use the green arrows to move the outcomes into your preferred order
  •  The order shown on screen is the order that will be shown from the 'insert outcome' drop down option above