Customise Your Call Outcomes

You can customise the options your users have when they use the 'Insert Outcome' button when adding a telephone call. 

  • You can change your call outcomes In 'Settings > Call outcomes'.  
  • Click 'Add New outcome' to add more. 
  • Use the green arrows to move the outcomes into your preferred order 
  • The order shown on screen is the order that will be shown from the 'insert outcome' drop down option above

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